We understand a breakdown is a total nightmare! We always treat boiler emergencies as a top priority. When you call, we’ll first try a quick remote diagnosis, and if we can't fix it over the phone, we aim to get an engineer to you at the earliest possible convenience to restore your heat as quickly as possible.

It really depends on the complexity! A straight 'like-for-like' swap (replacing your old combi with a new combi in the same location) is usually completed in just one day. If we're moving the boiler's location or changing the system type, it might take us two or three days. We’ll give you a precise schedule when we provide your quote.

We promise to be as tidy and respectful as possible! We use dust sheets everywhere, wear shoe covers, and clean up thoroughly before we leave. You might have your gas and water turned off for several hours, but we always keep you informed and aim to minimize any inconvenience.

It’s all about assurance and value for you! Because we are specially trained and certified by the manufacturers, we are experts in fitting their products. This expertise allows us to offer you those valuable extended manufacturer warranties—often up to 10 years—that standard installers can't provide.

Yes, absolutely. For safety, it’s best to turn off both the electric supply and the gas supply to the boiler immediately. Then, give us a call straight away! A leak can be a sign of internal pressure or component failure, and we need to investigate it quickly to prevent any further damage.