We only collect the essential information needed to serve you. This currently includes:

• Personal contact details: Things like your name, phone number, and address (or "personal identifiers, contacts, and characteristics").

• Website usage: Other bits of information that help us analyse how you use our website so we can make it better for you.

Most of the personal data we process is given to us directly by you so we can get on with the job! We rely on this information to:

• Provide our services: Get your boiler fixed, manage your account, and keep everything running smoothly.

• Process payments: Take payment for our services and manage any necessary debt collection.

• Send key documents: Deliver important service communications, such as quotes, booking confirmations, and invoices.

• Handle your queries: Answer any questions or resolve any complaints you might have quickly and effectively.

Under GDPR rules, we process this information because we have a contractual obligation to you (we need your address to fix your boiler!) or because we have a legitimate interest in running and improving our business.

We are absolutely committed to keeping your information secure. We hate the thought of unauthorized people getting hold of your details, which is why we've put in place suitable physical, electronic, and managerial procedures to safeguard and secure everything we collect.

A cookie is just a tiny file that asks permission to sit on your computer's hard drive. It helps us analyse web traffic and understand which pages you find useful and which you don't.

• What they do: Cookies help us provide you with a better website experience by letting us monitor traffic and tailor the site to your needs.

• What they don't do: A cookie absolutely does not give us access to your computer or any information about you, other than the data you choose to share while using the site.

You are always free to accept or decline cookies. Most web browsers accept them automatically, but you can usually modify your settings if you prefer. Just be aware that declining cookies might stop you from taking full advantage of all the website features.

Under data protection law, you have several important rights regarding your personal information. You have the right to ask us to:

• Access your information (The right of access).

• Correct information you believe is inaccurate (The right to rectification).

• Delete your personal information in certain situations (The right to erasure).

• Limit how we process your personal information in certain circumstances (The right to restriction of processing).

• Object to us processing your personal information in certain circumstances (The right to object to processing).

• Transfer the information you gave us to another organisation, or to you, in certain circumstances (The right to data portability).

Good News: You won't face any charges for exercising these rights. Once you make a request, we are required to respond to you within one month.

How you can make a request

If you wish to make a request, simply get in touch:

• Write to us at: 269 Park Avenue, Bushey Hertfordshire WD23 2DR

• Call us on: 0800 246 5457

• Email us at: hello@happyheat.co.uk

If you have any concerns at all about how we have handled your personal information, please don't hesitate to reach out to us first.

Contact Happy Heat to Complain:

• Write to us at: 269 Park Avenue, Bushey Hertfordshire WD23 2DR

• Call us on: 0800 246 5457

• Email us at: hello@happyheat.co.uk

Complain to the regulator

If you remain unhappy with our response, you can always complain to the UK supervisory authority for data protection:

Information Commissioner’s Office (ICO):

• Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

• Helpline: 0303 123 1113

• Website: www.ico.org.uk